Background Vox is a customer-experience consulting firm based in Chicago. Using its trademarked CustomerspectiveTM Process, Vox helps its clients provide a comprehensive and integrated "Customer Experience" that drives retention, cross-sales, referrals and bottom-line results dramatically higher. Vox started in 1997 as a marketing communications agency but over time evolved into a firm that focuses primarily on customer retention, an important but often overlooked area in many service-oriented businesses. Vox created a niche in the Chicago market as being "the voice of the customer experience" and quickly found themselves in high demand among Fortune 500 companies. Challenges The … [Read more...]
Small Business Case Studies from Anchor Advisors
Anchor Advisors' clients see results. It's that simple. These Case Studies offer a snapshot of how we work with business owners on improving and strengthening their businesses. You'll also see just how unique each of our working relationships is, and how we can help business owners rise to every challenge.