The owner of this contracting business had over 25 years of experience, but this year things seemed to be slipping behind. He was spending all his time reacting, putting out fires with customers, employees, vendors, but no time building his business. In fact his crews were all under manned because he just hadn’t had time to do any recruiting.
The highest priority was staffing, we needed people on the jobs so that the projects wouldn’t fall behind. Through a combination of outsourced staffing and a streamlined hiring process he was up to full strength within a month. His sales people were relived and had renewed confidence that the company could deliver work on time.
We restarted long dormant management team meetings, sales meetings and quarterly planning exercises. These disciplines allowed the business owner to get back in control of all the information and activities of the organization without running around putting out fires. It freed his time to start to do the strategic thinking that would drive the business forward. We developed an annual cycle of business planning that allowed him to focus on the right things at the right time of year.
The business owner is now back in control. Sales are up double digits this year and he is contemplating adding a new product to his sales mix.
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