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How about a do-over?

By Brad Farris Leave a Comment

I used to believe that there were no do-overs in business.

You only get one chance to make a first impression. You’ve got to nail it; get it right the first time.

At least that’s what I believed!

What if that’s wrong!

But there are many times that I have a critical call with a prospect or client, and later that day or week, I come up with a better idea or a more effective way to express my point of view.

I used to just beat myself up, “Why didn’t you say that on the call? What good does it do anyone NOW?”

But I got to thinking, should I keep that to myself? Don’t I want the client to have access to my best ideas?

Let’s try that again.

So now, when that happens, I reach out to the client and say, “I don’t know why I didn’t think of this before, but after we hung up…” And I give them the idea. “If you’d like to talk about this further, I’ve got time on…”

Every time I’ve done this, it’s gone well!

  • People are surprised and appreciative that I was thinking about them!
  • If the idea is a good one, it creates a chance for a second conversation.
  • If my new idea isn’t persuasive, folks don’t hold it against me.

Once I started seeing results with this, I’ve started asking for full do-overs.

“I’m so sorry, that conversation we had today didn’t go the way I thought it would. Could we try it again from the beginning? I have time for a do-over on…”

What’s your experience with do-overs?

Filed Under: Email Archive

About Brad Farris

As Principal Advisor, Brad Farris guides business owners through the pitfalls and joys of growing their business. Brad is passionate about helping business owners find better ways to do things, make more money and enjoy life more. Brad is a speaker and author. Connect with Brad on Twitter and LinkedIn.

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