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Every company is creating two products at once.

We have two products, one we sell to our customers (HubSpot’s CRM) and one we sell to our employees (HubSpot’s culture).  Like your product, you need your culture to be unique relative to the competition (for talent) and you want your culture to be very valuable.  Like your product, when it is unique and valuable,…

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One way to improve the thinking that comes out of every meeting

One of the great privileges of my role is that I am invited to listen to 10 – 12 clients every week. During the hour or so I spend with them, my whole job is to listen. In the process of doing that, I’ve discovered something amazing. When I give someone my full attention, their…

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Believe

I’m an unabashed Ted Lasso fan. The first season was perfect for the pandemic. The second season had enough twists and turns to hold me on the edge of my seat with characters I cared about. We’ve had a rocky and uneven third season so far – but I trust Jason Sudeikis to land this…

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Silent Saturday

Our local AYSO soccer league designates one game each season as Silent Saturday, where they ask the parents and the coaches not to shout at the players during the game. No instructions about what play to run. No encouragement when they excel or coaching when we perceive that they fail. For that one Saturday, the…