You’ve probably heard a lot lately about this idea of employee engagement. There are some scary statistics being thrown around; two-thirds of workers are less than fully engaged in their jobs (Aon Hewitt, 2013) with 18% “actively disengaged” (Gallup, 2013). I know when I read those stats I think, “Well, big businesses are like that….
Terence has been a solid team member the last 4 years, and in the last 18 months has really become an essential part of the team. When you hired him right out of school you got a real steal — the economy was down, you could tell he was smart — so you hired him…
As the marketplace starts to improve, business owners are feeling more confident. They look to their teams to start jumping on all the new opportunities out there, but their teams aren’t so quick to respond. Why? While business owners are starting to let go of some of their fear, employees are still faced with a…
Many small-business owners take pride in saying that “we’re like family” when talking about their business. When they say this, they are referring to the fact that people who work for their company care for one another, are willing to pitch in and help with whatever needs doing, and feel like they belong or have…
By Jeannie Walters, President of Vox, Inc. Whenever I tell people that Vox is focused on the customer experience, I hear about someone’s last bad experience as a customer. I would say about 80% of the time, it’s related to an employee at the company. (The other 20% is reserved for inexplicably complicated – or…
Your employees are job hunting. As the “jobless recovery” starts to create more opportunities, people who have stuck with you through the tough economy are going out and looking for greener pastures. The May 24th Newsweek reports that, “In the first quarter of 2004, 4.2 million people posted their resumes on Monster, the online job…