Running your business in the fog? 5 ways to get clear
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Running your business in the fog? 5 ways to get clear

The turning of the calendar from one year to another is traditionally a time to wipe the slate clean and start new. We make resolutions, we attempt to remake ourselves, it’s a new year — anything is possible. So as we head into the holidays where many of us will spend some time away from…

5 Small Gestures of Gratitude That Go A Long Way
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5 Small Gestures of Gratitude That Go A Long Way

‘Tis the season for gluttony! Business owners are some of the biggest culprits of gluttonous behavior during the holiday season. Constant ads fill inboxes, TV shows, websites, and mailboxes as businesses try to end their year on a high note. But it is precisely this time of year that business owners can really benefit from…

5 books every account manager must read
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5 books every account manager must read

When you are in the client services business, whether it’s a professional service firm (lawyer, accountant, consultant) or a creative services firm (marketing, advertising, PR, web design. etc.), you make your money by serving clients. You need to diagnose a client’s needs, educate and advise them so that they agree with your diagnosis, then engineer a…

Best personality tests and how to use them in your small business
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Best personality tests and how to use them in your small business

Personality profiles, personality types, and personality tests are all instruments that can be used to predict how a person might act or what type of environment a person might be most suited to. This information can be very helpful in quickly getting to know someone so that you can facilitate team building and communication with…

6 Most Common Small Business HR Issues to Avoid
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6 Most Common Small Business HR Issues to Avoid

When starting your small business, you should be aware of the impact Human Resources can have on everything your company does. HR is responsible for supporting the business by handling hiring, firing, and classifying employees, as well as investigations. Some of the most common HR problems for all businesses but especially new businesses, include: Recruitment…

Why employee engagement is the boss's job
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The business owner’s role in creating an engaged team

You’ve probably heard a lot lately about this idea of employee engagement. There are some scary statistics being thrown around; two-thirds of workers are less than fully engaged in their jobs (Aon Hewitt, 2013) with 18% “actively disengaged” (Gallup, 2013). I know when I read those stats I think, “Well, big businesses are like that….

How personality influences performance
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Maybe they’re just “born this way” — how personality influences team performance

When I first became a manager I was lucky. A lot of new managers are handed a team hired or chosen by someone else. I had the opportunity to choose my own team. I picked 2 of the smartest engineers in the company, then I went out and hired 3 more really brilliant team members…