When you get new customers, do you know what happens to them? Are they thrown into a sea of impolite customer service representatives and employees? Are they getting the high-quality product or service you promised them? New sales are but a small part of a successful business. While new customers are important, actually critical, to every business, properly managing and…
Is Your Business in Good Health? Check Your Business Vital Signs to Find Out A desperate business owner trudges into a doctor’s office and says, “My business is not feeling well.” “What seems to be the problem?” the doctor asks. “I don’t know…my company is not making much of a profit, the employees aren’t happy, we’ve…
Every meeting has a purpose. That goes without saying, right? No, actually not. Oftentimes, meetings have agendas, but no goals for what should be accomplished. People talk, people listen, but no one makes any progress. That’s why the purpose of your meeting — that is, what you want to accomplish — must be clearly communicated at every meeting….
Your employees are job hunting. As the “jobless recovery” starts to create more opportunities, people who have stuck with you through the tough economy are going out and looking for greener pastures. The May 24th Newsweek reports that, “In the first quarter of 2004, 4.2 million people posted their resumes on Monster, the online job…
When you are a business owner, it’s easy to fall into a rut and feel a little blah on occasion. But the problem is, when the business owner is in a rut, the whole business generally follows right behind him or her. There’s no time for this! As much as we love business, even business…