Mission Statement: We resolve to be pretty much OK. We won’t make glaring errors, so our customers will be somewhat satisfied. We want people to like working with our team, and feel comfortable working at our company. Now, there’s a mission statement – if you’re on a mission to fail. No business would ever create such…
As a small-business owner, you probably are bombarded with hundreds of direct-mail pieces and e-mails that promote upcoming training seminars and conferences. You might glance at the titles and think, “So-and-so could use some training in that,” but the thought goes no further. But, training your employees is an important issue that deserves your time…
While many business owners consider well-defined job descriptions crucial to their business, how many have actually taken the time to create a job description for themselves? Not many. But, a business owner needs a job description just as much as the rest of the team. In fact, a business owner may need a job description…
Many of the small businesses that we encounter are family-owned and operated. And on the surface, this seems like a good idea. After all, you love your family, so why wouldn’t you want to work with them? You know them well and trust them, so it seems like a lower risk venture than relying on strangers. While working with…
Managing a business, especially a small business, is like coaching a sports team. Like any team, you have your stars, and inevitably, you have your benchwarmers. While both groups have a place in your organization, they should not be managed in the same way. We all know our stars. They bend over backwards to get their work done and…
The creative services business requires managing and selling a rather unpredictable product – people. But, this doesn’t mean your business and its success must be equally unpredictable. Creative services companies can realize steady growth and success – even with the uncertainty and variability that accompanies managing and selling people’s services. Here are four key strategies…
I often hear business leaders tell me that they don’t get enough done in a day. They have a to-do list a mile long, but they spend their whole day answering employees’ questions and solving employees’ problems. But, if we let day-to-day issues like these fill our day, it’s impossible to make progress on the leadership tasks that only…
Small-business owners often are self-conscious about being small. We are often very conscious of the ways that we compete at a disadvantage to bigger businesses. They have the big budgets, the high-powered executives, attorneys and banks at their beck and call, they have all the advantages… Well, maybe not ALL the advantages. There are some great things about being small….
Every meeting has a purpose. That goes without saying, right? No, actually not. Oftentimes, meetings have agendas, but no goals for what should be accomplished. People talk, people listen, but no one makes any progress. That’s why the purpose of your meeting — that is, what you want to accomplish — must be clearly communicated at every meeting….
Your employees are job hunting. As the “jobless recovery” starts to create more opportunities people who have stuck with you through the tough economy are going out and looking for greener pastures. The May 24th Newsweek reports that, “In the first quarter of 2004, 4.2 million people posted their resumes on Monster, the online job…