5 Small Gestures of Gratitude That Go A Long Way
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5 Small Gestures of Gratitude That Go A Long Way

‘Tis the season for gluttony! Business owners are some of the biggest culprits of gluttonous behavior during the holiday season. Constant ads fill inboxes, TV shows, websites, and mailboxes as businesses try to end their year on a high note. But it is precisely this time of year that business owners can really benefit from…

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4 ways to improve your executive presence

All of us have had these things happen at one time or another: A zipper that is down. Mustard on your cheek. A label sticking out of your shirt. While minor, these little things are distracting and take away from your image and message. And fortunately, even perfect strangers, let alone friends and colleagues, will…

Treat Your Team Like Staff, Not Family
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Treat Your Team Like Staff, Not Family

Many small-business owners take pride in saying that “we’re like family” when talking about their business. When they say this, they are referring to the fact that people who work for their company care for one another, are willing to pitch in and help with whatever needs doing, and feel like they belong or have…

How to Communicate Small Business Values & Vision
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Don’t Just Communicate – Overcommunicate!

We all know the importance of communication in business. But what if, despite our communication efforts, our staff members don’t retain the important information we need them to know? Things like: What is our company’s vision? What is our company’s mission? What are we focused on improving this year or this quarter? What is our standard elevator pitch that…

Tips on Using Customer Feedback for Small Businesses
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When to Listen to Your Customers (and when NOT to!)

We have all heard the saying, “Always listen to your customers.” But let’s be honest. Your customers do say some pretty … um, stupid things, don’t they? Of course, when our customers have good things to say, we are all ears.  It’s wonderful to get positive feedback. When our work is appreciated it’s fulfilling, rewarding and…