Since switching from my spiral notebook to an iPad, I’ve been working to create a workflow that enables me to take notes on my iPad during meetings, and then make use of them everywhere. The iPad is really the perfect meeting companion. I always felt weird taking notes on a laptop — the screen creates such…
The most important part of any email is the subject line. This is the part of the email that will almost surely be read, often many times. It, more than anything else, determines what the receivers will do with your email. Interesting subject lines get opened. Vague or ridiculous subject lines may get trashed or…
When you have a project you really need to get out by the end of the day, what do you do? Shut the office door, set the phone to DND, close your browser and focus on that one thing? Probably not, even though you know that switching from project to project reduces your productivity, not…
With all the news (positive and negative) spinning around us these days, some of us feel like we are in the eye of a hurricane. Some business owners are cautious, to the point of being scared. They are frozen, unable to move as their business gets weaker and weaker. Other business owners are thriving despite…
Many of you have just watched the Super Bowl, one of the most popular sporting events in America and around the world. It pits top teams with extraordinary athletes against one another in an epic match-up of strength against strength. In Sunday night’s game, player after player said their whole season came down to that…
If your business survived 2009, good job! As business advisors whose mission is to help businesses grow, we never thought there would be a day when we would congratulate business owners for just surviving. But 2009 was tough! We’ll give you that. Some of us had to make radical changes to our businesses in 2009,…
Many small-business owners take pride in saying that “we’re like family” when talking about their business. When they say this, they are referring to the fact that people who work for their company care for one another, are willing to pitch in and help with whatever needs doing, and feel like they belong or have…
By Jeannie Walters, President of Vox, Inc. Whenever I tell people that Vox is focused on the customer experience, I hear about someone’s last bad experience as a customer. I would say about 80% of the time, it’s related to an employee at the company. (The other 20% is reserved for inexplicably complicated – or…
I received this question from a business owner recently: Q: “I’ve been successful in growing my small business, and I’ve started hiring some staff members. At first, I could keep track of what everyone was doing just by overhearing them and by quick check-ins. But now that I’ve hired more people, I feel like I…
A few years back when the economy was soaring, many business owners would think, “If I only had more time!” There was too much work to handle. They were stressed and unhappy. Today, many find themselves with lots of time – too much of it, in fact. Business is slow. And they’re … stressed and…