Y’all OK?
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Y’all OK?

My bookkeeper, who’s from New Orleans, reached out to check in with me yesterday. “Y’all OK in Chicago?”  Yes, it was an intense weekend in Chicago, intense and surreal.  First, there was the grief over yet another unjustified police killing.  Then, there were the protests. At first, they were energizing — let’s do something. Then…

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What should I tell my team about the future of the company?

“Hey boss, could I ask you something? You know we just had a baby last year, and we bought a new house too. I’m just wondering, how’s the company doing?” It’s reasonable for your team to be asking you questions like this right now. Truthfully, if they aren’t asking you, it’s because they are too…

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The most important tool you have right now

On October 17, 1989, my parents went to see the World Series game between the San Francisco Giants and the Oakland A’s. Just as the festivities were beginning, a giant earthquake hit the bay area, destroying freeways, toppling buildings, and throwing the region into chaos. When my parents got home to their brick apartment building in…

Did you get in?
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Did you get in?

I’m excited to see some new faces in our Business Owner’s Slack Group. It’s amazing to have a place to go where folks are generous about helping one another. For example, I was researching the Jobs to Be Done framework for helping to identify the attributes of your service that clients are excited about and there…