As the marketplace starts to improve, business owners are feeling more confident. They look to their teams to start jumping on all the new opportunities out there, but their teams aren’t so quick to respond. Why? While business owners are starting to let go of some of their fear, employees are still faced with a…
The Wall Street Journal recently reported that, for the first time in 15 months, more workers quit than were fired or laid off. Over the last year and a half, the economic uncertainty has held most employees in their existing jobs. They didn’t feel confident to make a move no matter what the situation, creating…
Many small-business owners take pride in saying that “we’re like family” when talking about their business. When they say this, they are referring to the fact that people who work for their company care for one another, are willing to pitch in and help with whatever needs doing, and feel like they belong or have…
By Jeannie Walters, President of Vox, Inc. Whenever I tell people that Vox is focused on the customer experience, I hear about someone’s last bad experience as a customer. I would say about 80% of the time, it’s related to an employee at the company. (The other 20% is reserved for inexplicably complicated – or…
I received this question from a business owner recently: Q: “I’ve been successful in growing my small business, and I’ve started hiring some staff members. At first, I could keep track of what everyone was doing just by overhearing them and by quick check-ins. But now that I’ve hired more people, I feel like I…
Performance evaluations have gotten such a bad rap over the years that sometimes we forget why we do them. It’s a high-stakes conversation, sometimes adversarial. The employee wants a raise and we want better performance. The risk of frustration, disappointment and even anger seems ever present. I’d rather go to the dentist! At Anchor Advisors, we agree with those…
When our business grows to be more than we can handle on our own, we bring in employees and entrust them with portions of the work. In the beginning, the risk is low; we can monitor them closely and if someone drops the ball, we know how to pick it up since it’s stuff we’ve…
We all know the stories of doing business with a handshake. Now, imagine while you’re shaking hands, the person’s other hand is pillaging your pockets and wallet. And I am not referring to your customers – but rather, your employees. Sound absurd? Then consider that 7 percent of ALL revenue in the United States, a…
If you want to see one of the most significant barriers to the success of a small business, just look on the desk of a small-business owner. There, you will likely see piles of unfinished work and unreturned phone messages scattered about. “If I could only get ahead!” they cry. But they can’t get ahead…
Your staff is one of the most important aspects of your business. Without them, your growing business could quickly shrivel. So, an open position to you could feel more like a black hole. If you already have a small staff, an open position may mean more work for you and less time managing the business. Or, if your…